Privacy Policy

This Privacy Policy explains how NOMNOM Studio (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit our website, make a purchase, subscribe to our mailing list, contact us, or otherwise interact with our online store at nomnoms.shop. By using our website or services, you agree to the handling of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide personal information to us.

1. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or the way we handle personal information. When we update this policy, we will revise the “Last updated” date at the top of this page. The latest version will always be available on our website.

2. Personal information we collect

The type of personal information we collect depends on how you interact with our website and services. We may collect information that you provide directly to us, including:

Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Account login details, if you create an account
Messages or enquiries you send through our contact forms, email, or customer support channels
Marketing preferences, such as whether you have subscribed to our newsletter We may also collect information automatically when you use our website, including:
IP address
Browser type
Device information
Pages viewed
Time spent on our website
Referring websites or links
Interactions with our website, emails, advertisements, or products
Cookie and tracking information

We may receive personal information from third parties who help us operate our store, including Shopify, payment processors, shipping providers, analytics providers, marketing tools, and other service providers.

3. How we use your personal information

We use your personal information to operate our store and provide our services to you. This may include using your information to:

Process and fulfil your orders
Accept and confirm payments
Arrange shipping and delivery
Send order confirmations, shipping updates, and customer service messages
Manage returns, refunds, exchanges, and enquiries
Create and manage customer accounts
Respond to questions or support requests
Send marketing emails if you have subscribed or consented to receive them
Improve our website, products, and customer experience
Detect, prevent, and respond to fraud, security risks, or misuse of our website
Comply with legal, tax, accounting, and regulatory obligations
Enforce our store policies and terms of service If you subscribe to our mailing list, we may use your email address to send you updates, promotions, product releases, or other marketing content. You can unsubscribe at any time by using the unsubscribe link included in our emails.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to help the website function properly, remember your preferences, analyse traffic, improve performance, and support marketing or advertising activities. Cookies may be used to:

Keep items in your cart
Remember website preferences
Support checkout and payment features
Understand how visitors use our website
Improve website speed, layout, and functionality
Measure marketing performance
Show relevant advertising where applicable Most web browsers accept cookies automatically. You can adjust your browser settings to block, delete, or manage cookies. Please note that blocking cookies may affect parts of the website, including cart and checkout features. Because our store is hosted by Shopify, Shopify may also use cookies and similar technologies to provide ecommerce, checkout, analytics, fraud prevention, and security services.

5. How we disclose personal information

We may share personal information with trusted third parties where necessary to operate our business and provide our services. This may include sharing information with:

Shopify, which provides our ecommerce platform
Payment processors and checkout providers
Shipping and delivery providers
Order fulfilment partners
Customer support providers
Email marketing platforms
Analytics and advertising providers
IT, hosting, security, and cloud service providers
Professional advisers, such as accountants, legal advisers, or insurers
Government, regulatory, or law enforcement bodies where required by law We only share personal information where it is necessary for our business operations, where you have consented, where required by law, or where otherwise permitted under applicable privacy laws. We do not knowingly sell your personal information.

6. Payment information

Payments made through our website are processed by third-party payment providers. We do not directly store full credit card numbers or complete payment card details. Payment providers may collect and process payment information in accordance with their own privacy and security policies.

7. Marketing communications

If you sign up to receive marketing emails, we may send you promotional updates, product announcements, offers, or other content related to NOMNOM Studio. You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at nomnompullz@gmail.com. Even if you unsubscribe from marketing emails, we may still send you non-marketing messages, such as order confirmations, shipping updates, account notices, or responses to customer support enquiries.

8. Third-party websites and links

Our website may contain links to third-party websites, social media pages, payment providers, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites. When you leave our website or interact with a third-party platform, you should review that third party’s privacy policy and terms before providing personal information.

9. User-generated content

If you submit reviews, comments, photos, or other content to public areas of our website or social media pages, that content may be visible to other users. Please avoid sharing personal information publicly. We are not responsible for the way other users may view, copy, or use information you choose to make publicly available.

10. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no online platform, email system, or method of electronic transmission is completely secure. You should take care when sharing personal information online and avoid sending sensitive information through unsecured channels.

11. Retention of personal information

We keep personal information for as long as reasonably necessary to provide our services, manage orders, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our policies. When personal information is no longer required, we will take reasonable steps to delete, destroy, or deidentify it where appropriate.

12. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, or out of date. Before responding to a request, we may need to verify your identity. In some circumstances, we may be unable to provide access or make changes, such as where the law allows or requires us to refuse the request.

13. Children’s privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete the information where appropriate.

14. International transfers

Some of our service providers, including Shopify and other third-party platforms, may store or process personal information outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy and applicable privacy laws.

15. Complaints

If you have a concern about how we handle your personal information, please contact us using the details below. We will review your complaint and respond within a reasonable time. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant privacy authority.

16. Contact us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us at:

NOMNOM
Email: nomnompullz@gmail.com
Address: To be Determined
Website: nomnoms.shop