REFUND POLICY

Thank you for shopping with NOMNOM Studio. We want you to be happy with your order, and we take care when packing and sending each item. This policy explains how returns, refunds, exchanges, damaged items, incorrect items, customer-caused damage, and pre-orders are handled. Nothing in this policy limits your rights under the Australian Consumer Law.

1. Return shipping costs

Customers are responsible for return shipping costs unless we have agreed otherwise. We recommend using a tracked shipping service when returning an item. We are not responsible for returned items that are lost, delayed, or damaged in transit. Original shipping fees are generally non-refundable unless required by law or unless the return is due to an error on our part.

2. Damaged, faulty, or incorrect items

Please inspect your order when it arrives. If your item is damaged, faulty, defective, or incorrect, contact us at nomnompullz@gmail.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos of the item, packaging, and any damage
• Any other relevant details

We will review the issue and work with you to provide a suitable solution, which may include a replacement, exchange, repair, refund, or other remedy depending on the circumstances and your rights under the Australian Consumer Law.

3. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund, cancellation, or other remedy if an item has a major problem, is not of acceptable quality, is not fit for its intended purpose, does not match the description, or otherwise fails to meet a consumer guarantee. This policy does not remove or replace any rights you have under the Australian Consumer Law.

4. Customer-Caused Damage

We do not accept returns, provide refunds, or supply replacement products for items that have been damaged after delivery due to customer mishandling, misuse, improper storage, alteration, or failure to use the product with reasonable care. For binders and card storage products, this includes, but is not limited to, damage caused by overfilling pages, forcing cards into slots, dropping the binder, bending or placing pressure on the product, exposure to moisture, humidity, direct sunlight, extreme temperatures, or other conditions outside our control. This section does not apply where the product is faulty, damaged before delivery, incorrectly supplied, not as described, or where you are entitled to a remedy under the Australian Consumer Law.

5. Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved. If approved, the refund will be processed back to your original payment method where possible. Please allow time for your bank, card provider, PayPal, Shop Pay, Afterpay, or other payment provider to process and display the refund. Processing times may vary depending on your payment provider.

6. Exchanges

Exchanges may be available depending on stock availability, and prior to order shipment. If you would like to exchange an item, please contact us at nomnompullz@gmail.com with your order number and the item you would like to exchange. If the requested replacement item is unavailable, we may offer a refund, store credit, or another suitable option.

7. Items that cannot be returned for change of mind

Unless required by law, we may not accept change-of-mind returns for:

• Items marked as final sale
• Gift cards
• Custom, personalised, or made-to-order items
• Items that have been used, worn, washed, damaged, or altered after delivery
• Items not returned in their original condition
• Items returned outside the return period This does not affect your rights if an item is faulty, damaged, incorrectly described, or otherwise covered by consumer guarantees.

8. Pre-orders

Some products may be offered as pre-orders. A pre-order means the item is not currently in stock and is purchased in advance before it becomes available. Estimated release dates, arrival dates, and shipping dates are provided as a guide only and may change due to supplier delays, shipping delays, production issues, or other circumstances outside our control. If you wish to cancel a pre-order, please contact us at nomnompullz@gmail.com. Pre-order cancellation requests will be assessed based on the status of the order, the type of product, and any costs already incurred. This does not affect any rights you may have under the Australian Consumer Law.

9. Order cancellations

If you need to cancel an order, please contact us as soon as possible at nomnompullz@gmail.com. We cannot guarantee cancellations once an order has been packed, fulfilled, or shipped. If your order has already been shipped, you may need to follow the returns process after receiving the item.

10. How to contact us

For returns, refunds, exchanges, faulty items, or order issues, please contact:

NOMNOM
Email: nomnompullz@gmail.com
Address: To be Determined
Website: nomnoms.shop